Tikelt | Privacy Policy

Legal Information

Privacy Policy

We value your trust and are committed to protecting your personal data with the highest standards of security.

tikelt Privacy Policy

Last updated: March 2026

Effective from: Immediate upon use of the tikelt app or website.

Version: 1.1

Next review date: March 2027

1. Introduction

Welcome to tikelt.

tikelt Ltd ("tikelt", "we", "our" or "us") provides a digital platform designed to help users manage, share and move money in everyday situations. Our services include features such as peer-to-peer payments, shared expenses, and other social money tools delivered through our mobile application and website.

We are committed to protecting your personal data and handling it in a transparent, fair and secure manner. We take into account applicable data protection laws and, where relevant to our services, financial crime, fraud prevention and customer protection obligations.

This Privacy Policy explains how we collect, use, store and share personal data when you use tikelt. It also explains your rights and how you can exercise them.

This policy explains what data we collect, why we collect it, how we use it, and your rights.

This Privacy Policy applies to your use of:

the tikelt mobile application;
the tikelt website; and
any related services or interactions with tikelt.

By using tikelt, you acknowledge that your personal data will be handled as described in this Privacy Policy.

2. Who We Are (Data Controller)

tikelt Ltd ("tikelt", "we", "our" or "us") is the data controller responsible for your personal data, unless otherwise stated in this Privacy Policy.

Company name: tikelt Ltd
Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

General enquiries: support@tikelt.co.uk
Privacy enquiries: compliance@tikelt.co.uk

tikelt acts as the data controller for the personal data you provide when using our services, meaning we determine how and why your personal data is processed.

3. Scope of This Policy

This Privacy Policy applies to your use of tikelt and your interactions with us, including when you:

visit or use the tikelt website;
download, access or use the tikelt mobile application;
create or use a tikelt account;
use any tikelt features, products or services; or
contact us for support, enquiries or other communications.

This Privacy Policy does not apply to third-party websites, applications or services that are not operated or controlled by tikelt, even if they are accessible through links or integrations within our platform.

We encourage you to review the privacy policies of any third-party services you use.

4. Categories of Personal Data We Collect

We collect personal data that is necessary to provide our services, operate tikelt securely, comply with legal obligations, and improve our products and user experience.

4.1 Data You Provide

You may provide personal data directly to us when creating an account, using our services, or interacting with us. This may include:

Identity data: such as your name and date of birth;
Contact data: such as your email address and mobile number;
Account data: such as your username, login credentials and account preferences;
Profile information: such as profile details or content you choose to share when using social or shared features;
Communications data: including information you provide when contacting customer support or communicating with us.

4.2 Financial and Transaction Data

In order to provide tikelt's services, we may process information relating to your use of payment and money management features. This may include:

transaction records (such as amounts, dates and counterparties);
payment instructions and activity;
account activity relating to payments, transfers and shared money features.

We do not store full payment card or bank account details where these are processed by regulated third-party providers.

4.3 Data Collected Automatically

When you use our website or mobile application, we may automatically collect certain technical and usage information, including:

device information (such as device type, operating system and app version);
IP address and network information;
usage data (such as pages or screens viewed, features used and interactions within the app);
log data;
diagnostic data, including crash reports and performance information.

We use this data to operate the service, maintain security, troubleshoot issues and improve the performance and functionality of tikelt.

4.4 Data from Third Parties

We may receive personal data from third parties where necessary to provide our services or meet legal and regulatory obligations. This may include data from:

identity verification providers;
fraud prevention and AML screening providers;
payment, banking or card infrastructure providers;
analytics and technology providers supporting our platform.

These providers support the delivery, security and compliance of tikelt's services. The specific providers we use may change over time as our services develop.

5. How We Use Your Data (with Lawful Basis)

We use your personal data only where we have a valid legal basis under applicable data protection laws. The purposes for which we use your data, and the corresponding legal bases, are set out below.

5.1 Service Delivery

We use your personal data to provide and operate tikelt, including to:

create and manage your account;
authenticate your identity and enable access to the app;
provide app functionality and features;
facilitate payments, transfers and shared money tools;
provide customer support and respond to enquiries.

Lawful basis: performance of a contract.

5.2 Legal and Regulatory Compliance

We may process your personal data to comply with legal and regulatory obligations, including to:

verify your identity where required;
carry out anti-money laundering (AML) and know your customer (KYC) checks;
perform sanctions screening and fraud prevention checks;
detect, prevent and investigate financial crime or misuse of the platform;
maintain records required by law;
respond to lawful requests from regulators, law enforcement or courts.

Lawful basis: legal obligation and, where applicable, legitimate interests.

5.3 Security and Fraud Prevention

We use personal data to help keep tikelt secure and to prevent misuse, including to:

monitor activity and detect suspicious behaviour;
investigate potential breaches of our terms or policies;
protect users, tikelt and third parties from fraud or unauthorised activity.

Lawful basis: legitimate interests.

5.4 Product Improvement and Analytics

We may use personal data and usage information to improve our services, including to:

analyse how users interact with tikelt;
monitor performance and diagnose issues;
develop and improve features, functionality and user experience.

Lawful basis: legitimate interests.

5.5 Communications

We use your personal data to communicate with you, including to:

send service-related messages (such as account notifications and security alerts);
provide important updates about your account, our services or this Privacy Policy;
respond to your enquiries and support requests.

Lawful basis: performance of a contract, legal obligation and legitimate interests.

5.6 Marketing

Where permitted by law, we may use your personal data to send you marketing or promotional communications about tikelt.

We will obtain your consent where required.

You can opt out of marketing communications at any time.

Lawful basis: consent and/or legitimate interests, depending on the nature of the communication and applicable law.

6. Analytics, Tracking & App Behaviour

We may collect limited analytics, diagnostic and usage information to understand how tikelt is used and to ensure the app and website operate effectively.

This may include information such as:

app interactions and feature usage;
performance data and error reports;
device and technical information necessary to support functionality and security.

We use this information to:

monitor performance and stability;
identify and fix technical issues;
improve features and user experience;
maintain the security and integrity of our services.

We do not use personal data collected through tikelt for the purpose of selling data or building user profiles for third-party advertising.

tikelt does not use personal data for cross-app or cross-website tracking for advertising purposes unless stated otherwise.

Where any functionality requires access to additional device data or permissions, we will request this through your device or app at the relevant time.

If our use of analytics, tracking or related technologies changes in a way that materially affects your privacy, we will update this Privacy Policy and any relevant in-app disclosures.

7. Sharing of Personal Data

We do not sell your personal data.

We may share your personal data where necessary to provide our services, comply with legal obligations, or operate tikelt effectively. This includes sharing with the following categories of recipients:

Service providers: companies that support the operation of tikelt, including technology, support and operational services;
Payment and financial infrastructure providers: to enable payments, transfers and related financial functionality;
Identity verification, fraud prevention and AML providers: to help verify identity, prevent financial crime and ensure compliance with legal obligations;
Cloud hosting and IT providers: to securely store data and maintain our systems;
Professional advisers: including legal, audit, compliance and other professional services;
Regulators, law enforcement and public authorities: where disclosure is required by law or necessary to protect rights, prevent fraud or respond to legal processes;
Corporate transactions: in connection with a merger, acquisition, financing or restructuring, where personal data may be shared with relevant parties subject to appropriate safeguards.

Where we share personal data with third parties:

we ensure appropriate contractual and organisational safeguards are in place;
we require third parties to use personal data only for authorised purposes; and
we take steps to ensure personal data is handled securely and in accordance with applicable laws.

8. International Transfers

Your personal data is primarily processed in the United Kingdom and, where applicable, the European Economic Area (EEA).

In some cases, we may transfer personal data to countries outside the UK. Where this occurs, we take appropriate steps to ensure that your personal data remains protected in accordance with applicable data protection laws.

These safeguards may include:

transfers to countries that have been recognised as providing an adequate level of data protection; or
the use of approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or other recognised transfer mechanisms.

Where required, we also implement additional technical and organisational measures to ensure that personal data remains secure.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including to provide our services and to comply with legal, regulatory, tax and accounting obligations.

Retention periods may vary depending on the type of data and the reason we hold it. For example:

Account data: typically retained for as long as your account remains active and for a period after closure where necessary for legal or operational purposes;
Financial and transaction data: may be retained for longer periods to comply with legal and regulatory obligations, including those relating to financial crime prevention and record-keeping;
Support and communications data: retained for a period necessary to manage enquiries, resolve disputes and improve our services;
Analytics and technical data: generally retained for shorter periods, unless required for security, troubleshooting or investigation purposes.

When personal data is no longer required, we will delete it, anonymise it, or securely store it where retention is required by law.

10. Cookies & Similar Technologies (Web)

Our website may use cookies and similar technologies to ensure it functions properly, remains secure, and to help us understand how it is used.

Cookies may be used for purposes such as:

Essential functionality: enabling core features of the website (such as navigation and security);
Performance and analytics: helping us understand how users interact with the website so we can improve performance and user experience.

Where required by law, we will ask for your consent before using non-essential cookies.

You can control or manage cookies through your browser settings and, where available, through cookie controls provided on our website.

11. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include:

Encryption: protecting data in transit and, where appropriate, at rest;
Access controls: restricting access to personal data to authorised personnel on a need-to-know basis;
Monitoring and logging: helping detect, prevent and respond to potential security incidents;
Secure infrastructure: using trusted hosting and technology providers to support the operation of tikelt.

We regularly review our security practices to ensure they remain appropriate to the nature of our services and the risks involved.

While we take reasonable steps to protect personal data, no system is completely secure and we cannot guarantee absolute security.

12. Children / Age Restrictions

tikelt is not intended for use by individuals below the minimum age permitted for our services.

We do not knowingly collect personal data from individuals who are not permitted to use tikelt. If we become aware that personal data has been collected from a user who does not meet the minimum age requirement, we will take appropriate steps to delete or restrict that data.

Where our services include age-restricted features or products, additional checks or controls may apply.

If you believe that a child or ineligible individual has provided personal data to tikelt, please contact us at compliance@tikelt.co.uk.

13. Your Rights (UK GDPR)

Under applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), you have certain rights in relation to your personal data.

These include the right to:

Access: request a copy of the personal data we hold about you;
Rectification: request correction of inaccurate or incomplete personal data;
Erasure: request deletion of your personal data in certain circumstances;
Restriction: request that we limit how we process your personal data in certain situations;
Objection: object to processing based on legitimate interests, including direct marketing;
Data portability: request that your personal data is provided in a structured, commonly used and machine-readable format;
Withdraw consent: where processing is based on consent, withdraw that consent at any time;
Complain: lodge a complaint with the UK Information Commissioner's Office (ICO).

To exercise your rights, please contact us at: compliance@tikelt.co.uk

We may need to verify your identity before responding to your request.

14. Complaints

If you have any concerns about how we handle your personal data, we encourage you to contact us first so we can investigate and try to resolve the issue.

You can contact us at: compliance@tikelt.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO), the UK's data protection regulator.

15. Third-Party Links

tikelt's website and services may contain links to third-party websites, applications or services that are not operated or controlled by us.

This Privacy Policy does not apply to those third-party services, and we are not responsible for their content or privacy practices.

We encourage you to review the privacy policies of any third-party services you access or use.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or data practices.

When we make updates, we will revise the "Last updated" date at the top of this Privacy Policy.

Where changes are material, we may notify you through appropriate channels, such as via the app, website, email or other communications.

By continuing to use tikelt after any updates take effect, you acknowledge the updated Privacy Policy.

17. Contact Details

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

tikelt Ltd

71-75 Shelton Street

Covent Garden

London

WC2H 9JQ

United Kingdom

Support enquiries: support@tikelt.co.uk

Privacy enquiries: compliance@tikelt.co.uk

18. Regulatory Positioning

tikelt operates in line with applicable UK data protection laws and takes into account financial crime, fraud prevention and customer protection obligations where relevant to its services.

19. What We Don't Do

We are committed to handling your personal data responsibly and transparently. In particular:

we do not sell your personal data to third parties;
we do not use your personal data for cross-app or cross-website tracking for third-party advertising purposes, unless we clearly inform you otherwise;
we only collect and use personal data that is necessary and proportionate to operate tikelt and provide our services.